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Configuring SmartScripts to Save Answers

To be able to pass SmartScript answers to the Customer Dashboard, you must configure the SmartScript to save the answers. You do this in the SmartScript Administration view.

To configure SmartScripts questions

  1. Navigate to Site Map > SmartScript Administration > Questions.
  2. In the Questions list, select a question.
  3. In the More Info form, enter the name of the variable in the Save User Parameters field.

    4. This enables the answer to be saved as a global variable to the script.

    NOTE:  The name of the variable must exactly match the name as it is listed in the SmartScript List user property of the Persistent Customer Dashboard business service. See Mapping Business Component Fields to the Customer Dashboard.

  4. From the Show drop-down list, choose Scripts.
  5. In the Translation form, enter the name of the variables from each question.

    6. The syntax for entering the variables is the name of the variable enclosed in brackets, separated by spaces; for example, [Fname] [Lnmae] and so on.

  6. Repeat the steps above for each question you need to configure for the customer dashboard.

    7. The values for the variables in the Dashboard Text field are passed to the Customer Dashboard.


 Siebel Tools Reference, Version 7.5, Rev. A 
 Published: 18 April 2003