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Siebel eService Administration Guide Addendum for Industry Applications >
Siebel eService for Communications, Media, and Energy
Siebel eService for Communications, Media, and Energy is a Web portal that allows your customers to:
- Submit and track service requests
- Track the status of orders
- Manage products through their life cycle
- Search a knowledge base for solutions to frequently asked questions and for other information
- Troubleshoot problems using interactive guides
- Locate your nearest retail or service location
- Collaborate with service agents in real time by sharing Web pages, documents, and other desktop information
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Siebel eService Administration Guide Addendum for Industry Applications, Version 7.5, Rev. A Published: 18 April 2003 |