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Siebel Analytics Installation and Configuration Guide > Installing Siebel Analytics Software in the Windows Environment > Installing Siebel Analytics >

Uninstalling or Upgrading Siebel Analytics Software

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• If you are installing Siebel Analytics for the first time, do the following:
  • Start with Running the Siebel Analytics Installer Under Windows.
• If you are reinstalling Siebel Analytics, or installing a newer version, you must uninstall the current version first.
  • Make backups of the Web Catalog, repository (.rpd), nQSConfig.INI, and nQClusterConfig.INI files and move them to a temporary location. Removing or updating an existing installation automatically clears all query cache files.
  • Uninstall the current version, as described in the following procedure.
  • If you are upgrading from earlier versions of the former nQuire Suite software, the newer version does not start using the version's configuration file. It is recommended that you either migrate any changes from your existing file to the new NQSConfig.INI file, or add the new and changed parameters to your existing file.

    CAUTION:  If you reinstall the Siebel Analytics software in the same location as a previous installation, make sure that the installation folder and the data folder are not shared.

To uninstall an existing installation of Siebel Analytics software

1. Stop the following services (from Start > Settings > Control Panel > Services):
   • Siebel Analytics Server
   • Siebel Analytics Scheduler
   • Siebel Analytics Cluster Server
   • IIS Admin Service (Microsoft Internet Information Server), and any additional services it stops
   • World Wide Web Publishing Service
2. Using the Add/Remove Programs feature, uninstall Siebel Analytics.

   You are asked if you want to keep your existing .rpd and .ini files.

   • Yes keeps the existing .rpd files (repository) and .ini files (configuration) and appends the extension .old to them.
   • No causes the existing files to be replaced.

NOTE:  If you uninstall Siebel Analytics, you also uninstall the Corda image server product. However, not all of the image server files are removed, and the directory structure is left behind. Manually delete these files and the directories; do not use the Windows Add/Remove Programs utility.

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