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Siebel eHealthcare Analytics Dashboards

The Siebel eHealthcare Analytics dashboards are available to users of Siebel eHealthcare Analytics.

Health Plan Executive Analytics

This dashboard is for health care executives who need to monitor business operations across all health insurance lines of business. It contains reports that show information about medical costs, sales, service, claims, and customers.

Health Plan Sales Analytics

This dashboard is for sales executives, managers, and agents. It contains reports that show information about revenue trends, close ratios, agent productivity, customer retention, and new business. Health care carriers can use this information to monitor their sales operations and to adjust their sales strategies.

Health Plan Service Analytics

This dashboard is for customer service executives, call center managers, claims managers, and customer service representatives. It contains reports that display call center metrics, service requests statistics, customer satisfaction scores, claims service, and lag statistics. This information can be used to monitor and maintain customer service levels across channels and lines of business.

Health Plan Marketing Analytics

This dashboard is for marketing executives, managers, and analysts. It contains reports that display measurements in campaign spending, response rate, customer acquisition cost, customer demographics, and marketing channel effectiveness. Use these reports to help allocate marketing resources to the proper prospects, through the most effective channels and products.

Insurance Agents/Partners Analytics

This dashboard is for partner executives and managers who need information about the business relationships with their partners. It provides information for use in monitoring agent productivity, agency productivity, quality of submissions, and customer retention. Insurance carriers can use this information to manage partner relationships and to allocate resources to partners.


 Siebel Analytics User Guide 
 Published: 18 April 2003