Siebel Analytics User Guide > Siebel Workforce Analytics >

Siebel Workforce Analytics Dashboards

Siebel Workforce Analytics dashboards are available to users of Siebel Workforce Analytics.

Employee Performance

This dashboard is for all employees. It provides information that allows you to analyze data about your performance.

HelpDesk Analytics

This dashboard is for help desk employees, help desk managers, and corporate executives. It provides information that can be used to evaluate the performance of a team or an entire help desk center, based on open and closed service requests. You can drill into specific elements of service requests to display more detailed information.

Human Resource Analytics

This dashboard is for human resources managers and corporate executives. It provides information that can be used to check the distribution of review scores. It also shows trends in review scores and training.


 Siebel Analytics User Guide 
 Published: 18 April 2003