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Setting Up the Messages Workflow

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To set up workflows for the Messages screen and views

1. Make sure that the Communications Management and the Workflow Management component groups are enabled.

   For information, see Siebel Business Process Designer Administration Guide.

2. Activate the Messages workflow policies. All Messages workflow policies are in the Siebel Messaging policy group.

   For information about activating workflow policies, see Siebel Business Process Designer Administration Guide.

3. Activate Siebel Message send email and Siebel Message send email for activity owner workflow processes.

   For information about activating workflow processes, see Siebel Business Process Designer Administration Guide.

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