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Setting Up Email, Fax, and Mail Accounts (Contact Us)

Sales people use the Contact Us screen to answer questions and provide contact information to customers. If your organization uses Siebel eService, your customers can access this information directly from a Contact Us page on your Web site.

Creating a Contact Us Account

To help your sales people provide information on a chosen topic, you can create different accounts, such as Technical Support, Shipping, and Sales.

To add a Contact Us account

  1. From the application-level menu, choose View > Site Map > Application Administration > Contact Us.
  2. In the Email, Fax and Mail Accounts list, add a new record.
  3. In the More Info form, complete the necessary fields.

    Some fields are described in the following table.

    Field
    Description
    Account Type
    Choose the Contact Us type.
    Access List
    Indicates which employees can view the Contact Us account.

Adding Email Addresses and Subjects

If your organization uses Siebel eService, any email addresses you include in Contact Us accounts appear on a Contact Us page on your Web site. You can create default email subjects that are added to the user's Subject line when the user sends email through your Web site.

For more information, see Siebel eService Administration Guide.


 Applications Administration Guide
 Published: 09 September 2004