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Activity-Based Assignment

Assignment Manager can assign emails as email activities created during inbound and outbound email processing. Communications Server (Communications Inbound Manager server component) works in conjunction with Siebel eMail Response and Siebel Workflow to create activities for inbound emails. Communications Server (Communications Outbound Manager server component) creates activities for outbound emails. For more information, see Siebel eMail Response Administration Guide (Workflow section) and Siebel Communications Server Administration Guide.

NOTE:  Setting up assignment rules to assign email activities requires customization in Siebel Tools for Applets, Workflow Policy Object Column, and Assignment Attribute. For related implementation information, see Siebel Business Process Designer Administration Guide, Siebel Communications Server Administration Guide, and Siebel Tools Reference.


 Siebel Assignment Manager Administration Guide 
 Published: 18 June 2003