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Siebel eAutomotive Guide > Working with Service Requests > End-User Procedures >

Manually Assigning the Service Request

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A service request is assigned to a representative after the details have been entered, and it has been determined that the issue cannot be resolved by the receiving representative. Service requests can be assigned to a dealer or a service center with more capacity or expertise to resolve the particular service issue.

To assign a service request manually

Navigate to the Service Requests screen.
From the Show drop-down list, select All Service Requests.
In the Service Requests list, select the service request to be assigned.
Click the More Info view tab.
In the Owner field, click the select button.
In the Pick Service Request Owner dialog box, select the person to whom you want to assign the request, and then click OK.

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