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Setting Up the Siebel Server for Page Manager
Some Workflow policy actions allow you to send page messages to specific individuals. The Page Manager component of the Siebel Server must be running for you to send a page. Some actions can page specific individuals with alphanumeric or numeric pagers. To send a page using Workflow Policies, make sure these prerequisites are met:
- The server running the Page Manager component has access to a local or network modem.
- The Page Manager component of the Siebel Server is running. Several parameters, similar to dial-up networking set up in Windows, must be set prior to running the Page Manager component.
- Enter the appropriate telephone numbers for paging in the Employee view. These are the numbers used by Workflow.
- Change the regional configuration to avoid inputting the country code prior to the telephone number. This could cause errors.
- Change the list of values (PAGE_TYPE) parameters to make the page manager accept an alphanumeric send. This means the language and the value shown.
NOTE: Alphanumeric paging is more reliable than numeric paging because the pager messages are transmitted by the computer at the pager companies. This is not true for numeric paging, where pager messages are sent by emulating key presses on a phone. Failures in sending numeric pager messages are very hard to detect.
The Page Manager component uses the industry standard protocol Telocator Alphanumeric Protocol (TAP) for alphanumeric paging. Check with your pager company for the phone number to send your alphanumeric paging.
Several parameters affect how the Page Manager component interacts with the modem. You can change these parameters in the Server Administration screen. The available parameters are listed. The modem parameters are the defaults for Hayes-compatible modems. You should verify that the settings are compatible with your modem.
To run the Page Manager component
- Click View > Site Map > Server Administration >Enterprise Operations.
- In the Component Requests view, click New.
An empty field appears under Component.
- From the Component/Job picklist, select the Page Manager component.
- In the Component Request Parameters applet, click New.
- Click on Parameters in the Server Tasks applet and enter your parameters.
See Table 82 for a list of parameters.
The most important parameters are Modem Port, Dial Prefix, Long Distance Prefix, and Local Area Code. You should change the values for these parameters to match your system. If you do not specify a parameter, the default values described in Table 82 are used.
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Siebel Business Process Designer Administration Guide Published: 29 May 2003 |