Siebel Business Process Designer Administration Guide > Creating Workflow Policies > Siebel Workflow Policy Examples >

Creating a Send Page Workflow Policy

In this situation, the support manager wants a page sent whenever a service request priority becomes Very High and no one has been assigned to the service request. The Send Page action has already been created; now you must create the workflow policy to implement the workflow policy action.

To create a Send Page Workflow policy

  1. Navigate to the Workflow Policies Policies view.
  2. Click New and fill in the Policies applet as follows:
    1. The Policy Name: Page support manager
    2. Workflow Object: Service Request
    3. Group: High Frequency
    4. Duration: 2 hours
  3. Fill in the Conditions applet:
    1. Service Request Priority = Very High
    2. Service Request Owner IS NULL
  4. Fill in the Actions applet with the name of the appropriate Send Page action.

 Siebel Business Process Designer Administration Guide 
 Published: 29 May 2003