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Determining What to Monitor

The first step in planning is to identify the purpose of the policy and the specific database information that needs to be monitored. For example, if the service department wants to send an email to the service request contact whenever a service request is opened with a severity level of critical, the information to record would be that which is listed in Table 40.

Table 40. Determining What to Monitor
What to Monitor
Purpose of the Policy
Service request status
Service request severity
Send an email to the service request contact when the service request is opened and its severity level is critical.

 Siebel Business Process Designer Administration Guide 
 Published: 29 May 2003