Siebel Business Process Designer Administration Guide > Planning for Workflow Processes > Gathering Information >

Researching Existing Process Information

Existing process information can come from a variety of sources:

An example of gathering information about an existing process would be to document each step that a new work item, such as a service request, takes from the moment it is initiated to the moment it is complete. Include information about decision points in the process, such as when a service request should be escalated or which approval path an order takes when it is high priority versus low priority.

 Siebel Business Process Designer Administration Guide 
 Published: 29 May 2003