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Siebel Workflow Roles

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Siebel Workflow requires a number of different employee roles to plan, implement, and manage the system. You can customize these roles and have one or more persons perform them depending on your business environment. When implementing Siebel Workflow, you may want to work as part of the Siebel eBusiness implementation team, or you may want to create a separate implementation team for Siebel Workflow.

The roles that configure and manage Siebel Workflow are summarized as follows:

The Workflow Configurator uses Siebel Tools to define objects, business services, and programs.

Your organization can use the predefined objects, business services, or programs provided in the application; or, the Workflow Configurator can define customized objects, business services, and programs in Siebel Tools.

NOTE:  Business services can also be defined in the Siebel Client. For more information, see Integration Platform Technologies: Siebel eBusiness Application Integration Volume II.

The Workflow Administrator or Business Analyst defines or changes workflow processes and policies in the Siebel client using Siebel Business Process Designer. This person is typically a department manager, service manager, marketing manager, or sales manager.
The System Administrator activates workflow policies by generating database triggers in a script and creating them in the Siebel database. The System Administrator also then starts Siebel Server processes that execute workflow processes and policies. This person is typically a system administrator, database administrator, or someone from the Information Services department.
An End User uses the system and executes workflow processes, policies, and state models.

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