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Siebel Business Process Designer Administration Guide for Financial Services > Planning for Workflow Processes >

Understanding Workflow Process Requirements

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A workflow process operates on business objects and business components. Usually, each workflow process is associated with a business object.

A workflow process consists of various tasks. There are many predefined tasks that can be used when you define a process. Some examples of the predefined tasks are:

Notifications. Sending an email, page, or fax.
Siebel Operations. Inserting or updating information in the Siebel database.
Integration Messages. Requesting to send or receive data from an external system.
Assignment. Requesting Assignment Manager to assign an object.
Navigation. Navigating a user to a specific view.
Server Request. Requesting the Siebel Server Request Broker to run a server process.

Except for Siebel Operations, all of the above tasks are invoked by calling a method on a business service. Siebel has predefined these business services so they can be used in workflow processes.

You may determine a specialized task that you are interested in calling in your workflow, such as "calculate credit risk." Specialized tasks can be added by defining a custom business service. Workflow Processes can call both predefined and custom business services. For more information on defining custom business services, see Siebel Tools Reference.

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