Siebel Business Process Implementation Guide >

Using Siebel Business Processes

This chapter explains how to use the business processes in Siebel Cross-Industry Business Process Reference while planning changes to an existing Siebel implementation, or while planning a new deployment of Siebel applications. This chapter includes the following:

You use the Siebel business processes presented in Siebel Cross-Industry Business Process Reference by reviewing the printed diagrams within the book, as well as by accessing the files for the diagrams on the Siebel Cross-Industry Business Process Reference Companion CD.

You can use the Siebel business processes to plan and design the business processes you will be implementing in your company. The business processes modeled in the diagrams serve as blueprints as you plan how to address your company's specific business process needs. Many of your company's specific business process needs can be supported by Siebel functionality. You can use the diagrams to determine the amount of customization (if any) you will need as you implement Siebel applications in your business. Because the business process diagrams include integration points, you can evaluate and plan the specific integration requirements necessary for your business processes. An example of a specific integration requirement is integration between the Siebel application and a supply chain management application, so that sales forecast data can be exported from the Siebel application to the supply chain management application.

By accessing the files on the Siebel Cross-Industry Business Process Reference Companion CD, you can view the business process diagrams in their Corel iGrafx (.igx) source files. The source files link directly to the Siebel application, so you can test and demonstrate how a business process's steps map to Siebel screens and views. If needed, you can customize the business process diagrams to meet your company's specific requirements.

NOTE:  The business process diagrams are formatted as Corel iGrafx (.igx) files. You must install Corel iGrafx Flowcharter in order to access the files.

You should align the business processes presented in Siebel Cross-Industry Business Process Reference with the needs and goals of your company, and customize the business processes accordingly. However, these Siebel business process models were designed as best practices supported by Siebel applications, and it is recommended that you adhere as closely as possible to the default Siebel implementation for best results.


 Siebel Business Process Implementation Guide 
 Published: 18 April 2003