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Using the Business Process Diagrams on the CD

The instructions in this section explain how to access the Corel iGrafx source files for the business process diagrams in Siebel Cross-Industry Business Process Reference. You access the source files in order to test and demonstrate how the steps within a business process link directly to screens and views within the Siebel application, and also in order to modify the business process diagrams to suit your company's needs.

To view a business process diagram, such as one that you have selected from Siebel Cross-Industry Business Process Reference, navigate to the appropriate folder on the Siebel Cross-Industry Business Process Reference Companion CD.

The business process diagrams are grouped into separate categories by functional domain, such as Sales, Marketing, or Service. (For more information about business process domains, see Hierarchy of Business Process Domains.) Each diagram is numbered to indicate its functional domain and its level of business process.

For example, if you want to find the Analyze Real-Time Service Effectiveness business process diagram, you note that this diagram is labeled with the number 4.11.1 in Siebel Cross-Industry Business Process Reference. Figure 9 shows how a diagram is numbered.

Figure 9.  Numbering of Business Process Diagrams

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Once you have found the diagram you want to view, navigate to the corresponding folder on the Siebel Cross-Industry Business Process Reference Companion CD: 4. Service. Then double-click the file called 4.11 Analyze Real Time Service Effectiveness.igx. This file opens in iGrafx Flowcharter, and in the Explorer view you see that 4.11.1 labels the business process, while the corresponding subprocess (Monitor Real-Time Performance) takes the number 4.11.1.1 to indicate another level of detail to the business process.


 Siebel Business Process Implementation Guide 
 Published: 18 April 2003