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Accounts

This chapter describes how call center agents can use the Accounts screen to record information about companies and other organizations that interact with your company.

Account information is closely related to information about contacts and prospects, and is similar to information about households. Later chapters in this guide provide more detailed information about how to use the Contacts, Prospects, and Households screens.


 Siebel Call Center User Guide 
 Published: 18 April 2003