Siebel Call Center User Guide >

Product Overview

This chapter describes the typical Siebel Call Center environment, introducing the home page, the communications toolbar, and message broadcasting. It provides background information and procedures for using the customer dashboard and the Siebel Search Center. The chapter concludes with a discussion of how Siebel Call Center supports interaction with customers throughout the presales and the postsales interaction stages.


 Siebel Call Center User Guide 
 Published: 18 April 2003