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Change Management and the Quality Screen

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Organizations can track change requests related to products, service requests, and solutions, and manage the change process using the Quality screen.

Service professionals can record change requests against a product or a specified component of a product, allowing the organization to assess the quality of a product. Using change management, product managers can prioritize problems, identify problem trends, correct defects during any stage of the product cycle, and estimate correction costs.

Change management also keep customers current about the status of defect corrections and schedules for replacement products.

Use the Quality screen and corresponding views to:

Create, manage, and maintain change request records
Create and view the activities associated with a change request
Keep customers informed about schedules for fixing and replacing defective products
View change requests associated with service requests
Create and view attachments associated with change requests
View a comprehensive change request history for a product
View charts to review important change request status information in a graphical format
Create solutions and associate them with product change requests

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