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Prospects

This chapter describes the differences between prospects and contacts, and provides an overview of the general process for working with prospect data. It also provides cross-references to sources of further information about prospects.

For information about performing administrative tasks related to list management, including lists of prospects, see Siebel Marketing Guide. This chapter assumes that a Siebel administrator has already imported prospect data from an externally obtained list, and has associated prospects with campaigns.

For information about end-user procedures for managing prospects, see Campaigns and SmartScripts.

For information about working with contact data, see Contacts.


 Siebel Call Center User Guide 
 Published: 18 April 2003