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Siebel Call Center User Guide >
Service Requests
This chapter provides information about using Siebel Call Center to record, track, and address customer requests for information or assistance. It incudes procedures for creating a service request record, assigning the service request to an appropriate service representative, associating activities with the request, and closing a request that has been resolved.
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Siebel Call Center User Guide Published: 18 April 2003 |