Siebel Call Center User Guide > Siebel eMail Response and Send eMail >

Send Email Command Options

Using the Send Email command, call center agents can send email messages from any context within Siebel Call Center. Depending on how the Siebel administrator has configured the application, an agent can use context-specific email message templates to improve efficiency and standardize replies for types of communications that frequently occur.

Siebel Call Center supports individual user choice regarding the software used for Send Email. The software options are:

The choice of software is determined by the value of the Email Client user preference setting in Siebel Call Center. For information about setting this preference and using the Send Email command, see End-User Procedures for Send Email.

For information about supported versions of Microsoft Outlook and Lotus Notes email client software, see the system requirements and supported platforms documentation for your Siebel application. Release notes and system requirements and supported platforms documentation for all Siebel applications can be found on Siebel SupportWeb at http://ebusiness.siebel.com/supportweb/.


 Siebel Call Center User Guide 
 Published: 18 April 2003