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How This Guide Is Organized

This guide provides information necessary for understanding and using Siebel Call Center.

Chapters of this guide focus on typical business tasks concerning individual customers, customer organizations, customer households, prospective customers, requests for service, organizing and tracking individual activities, and so on. Most chapters concentrate on business tasks that are accomplished using a single screen in Siebel Call Center, such as the Accounts screen or the Contacts screen.


 Siebel Call Center User Guide 
 Published: 18 April 2003