Bookshelf v7.5: Dynamic Joint Web Form Filling in Siebel eCollaboration

Siebel eCollaboration Administration Guide > Siebel eCollaboration Architecture > The Agent's Experience of eCollaboration >

Dynamic Joint Web Form Filling in Siebel eCollaboration

An agent and a caller can fill out a form on a Web page together. When Follow-me browsing is active, both participants can make entries to the same form.

Changes appear, as they are made, in both participants' cobrowsers. The person who types first sees the changes immediately. The other person sees the changes after a slight delay.

Either participant can further edit the form.

The agent and the caller must be aware of the following principles when using joint Web form filling:

If both participants fill out the same field at the same time, both participants' keystrokes are captured, resulting in jumbled text.

You cannot use joint Web form filling on attachment fields. Attachment fields are read only and cannot be surveyed by the Java applet that controls form filling.

When a caller or an agent adds an attachment through a cobrowser, only the person who adds the attachment can see that the attachment is added. The form to which the attachment is added can be successfully submitted only by the person who adds the attachment to the form. An error results if the other participant tries to submit the form. If there is an error, the person who added the attachment must navigate to the appropriate view without using the Back button, reattach the file, and resubmit the form.

Any field that is controlled by client-side Java scripting cannot be populated by joint form filling. For example, you cannot form fill the fields that are associated with the calendar pop-up dialog box or the calculator pop-up dialog box on the Register a Product Web page because the calendar and calculator pop-up dialog boxes use client-side Java script to fill their fields. When a field is filled using, for example, the calculator keys, the fields do not jointly fill in both cobrowsers. However, if you fill out the fields manually, the fields will jointly form fill.