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Siebel eCollaboration Administration Guide
Siebel eCollaboration Architecture
Siebel eCollaboration End User Overview
The Caller's Experience of eCollaboration
Requesting a Virtual Meeting with eCollaboration
Requesting an eCollaboration Session
Follow-Me Browsing in Siebel eCollaboration
Dynamic Joint Web Form Filling in Siebel eCollaboration
Present and Attend Modes in Siebel eCollaboration
Chatting in Siebel eCollaboration
Using Voice over IP in Siebel eCollaboration
Ending an eCollaboration Session
The Agent's Experience of eCollaboration
Accepting an eCollaboration Session Request
Follow-Me Browsing in Siebel eCollaboration
Dynamic Joint Web Form Filling in Siebel eCollaboration
Present and Attend Modes in Siebel eCollaboration
Transferring an eCollaboration Session to Another Agent
Chatting in Siebel eCollaboration
Using Voice Over IP in Siebel eCollaboration
Ending an eCollaboration Session
Siebel eCollaboration Architecture Overview
Siebel eCollaboration Client Overview
Setting Up Siebel eCollaboration
Process of Setting Up Siebel eCollaboration
Confirming Installation Requirements
Installing the Siebel eCollaboration Server and Related Components
Installing and Configuring Macromedia (Allaire) JRun
Installing the Siebel eCollaboration Server
Configuring Network Address Translation
Providing a License Key to the eCollaboration Server
Verifying Successful Installation
Setting Server Administration Parameters
Integrating Web Collaboration into a Communications Configuration
Setting Up a Siebel Universal Queuing Configuration for Web Collaboration
Setting Up a Communications Configuration for Web Collaboration
Setting Up Agents to Receive Web Calls
Siebel eCollaboration Server Load Balancing
Configuring the Siebel eCollaboration Server
Siebel eCollaboration Server Performance Tuning
Modifying Microsoft Internet Information Service Server Settings
Modifying Macromedia JRun Settings
Configuring and Administering Siebel eCollaboration
Configuring Siebel eCollaboration Views
Configuring Lists of Values Used with Web Collaboration
Configuring Sound on the Communications Toolbar for eCollaboration
Working with Web Collaboration Templates
Checking the Status of a Session
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Siebel eCollaboration Administration Guide Published: 24 June 2003 |