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Siebel eCollaboration Administration Guide > Introduction >
How This Guide Is Organized
This guide includes sections that provide:
- Understanding of Siebel eCollaboration components and processes. These sections include background on the end users' experiences, server architecture and processes, and client components.
- Instructions for setting up Siebel eCollaboration architectural components. These sections include material on installing and configuring the eCollaboration server, integrating eCollaboration into a communications configuration.
- Configuring and Administering Siebel eCollaboration. These sections include instructions about configuring eCollaboration and about administering server parameters and Web collaboration templates, allowing agents to accept Web calls, and tracking session data.
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Siebel eCollaboration Administration Guide Published: 24 June 2003 |