Siebel eCommunications Guide > Billing >

Requesting a Payment Arrangement

Because the billing component is integrated with an external billing system, a payment arrangement request is sent to the external billing system, which processes the request and generates a response.

To request a payment arrangement

  1. Navigate to the Invoices screen.
  2. From the Show drop-down list, select All External Invoices.
  3. In the Invoices list, select an invoice.
  4. Click the Payment Arrangements view tab.
  5. In the Payment Arrangements list, add a record and enter information for the request.

    6. Some fields are described in the following table.

    Field
    Comments
    Number of Installments
    For a single-payment deferral plan, this is 1. When you click on the Installment Amount field, the amount is automatically generated.
    Installment Amount
    When you click on this field, the amount is generated according to the Original Amount Due and Number of Installment data.

    The external billing system processes the request and populates the Payment Arrangements Outcome view at the bottom of the screen.


 Siebel eCommunications Guide 
 Published: 23 June 2003