Siebel eCommunications Guide > Billing >

Additional End-User Procedures Related to Billing

For descriptions of other procedures related to billing, see the Siebel Bookshelf.

Caller Verification

When receiving an inbound call, end users first verify and locate the caller. For more information about this process, see Siebel Call Center User Guide.


 Siebel eCommunications Guide 
 Published: 23 June 2003