Siebel eCommunications Guide > Service Requests and Trouble Tickets >

Overview of Trouble Ticket Creation


To create a trouble ticket, end users must follow this sequence:

  1. Create a new trouble ticket record.
  2. Assign the trouble ticket to a qualified CSR, if necessary.
  3. Verify the customer's entitlements.
  4. Enter the service details of the trouble ticket.
  5. Set up the trouble ticket as a child trouble ticket, if necessary.

The next sections describe each procedure.


 Siebel eCommunications Guide 
 Published: 23 June 2003