Siebel eCommunications Guide > Assets >

Adding a Service Request Associated with an Asset

End users can add service requests associated with an asset.

To add a service request associated with an asset

  1. Navigate to the Assets screen.
  2. From the Show drop-down list, select All Assets.
  3. In the Assets list, select an asset.
  4. Click the Service Requests view tab.
  5. In the Service Requests list, add a record and complete the necessary fields.

    6. Some fields are described in the following table.

    Field
    Comments
    Last Name
    Name of the account contact.
    Owner
    Owners of the service request. You can select more than one owner.
    SR #
    Unique, system-assigned number for the service request.


 Siebel eCommunications Guide 
 Published: 23 June 2003