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Administering Communications Outbound Manager

This section describes how to administer the server component Communications Outbound Manager. The short name for this component is CommOutboundMgr.

The Communications Outbound Manager processes outbound communications, for email, fax, wireless message, or page channels. It supports communication requests, whether they are created and submitted directly or by Siebel Business Process Designer. It also supports outbound capabilities for Siebel eMail Response and for the Send Email, Send Fax, and Send Wireless Message commands.

For this server component, you can configure a parameter that specifies how Siebel bookmarks are generated and configure a logging parameter. Otherwise, this component uses generic parameters and does not need to be configured.

For details, see Configuring Communications Outbound Manager and Configuring Shared or Separate Logging.

See also Defining Outbound Communication Requests and other sections describing features that use outbound communications.

Running Communications Outbound Manager

When the Communications Management component group is enabled, the Communications Outbound Manager component is started automatically. For any machine on which you do not want to run Communications Outbound Manager, configure the Siebel Server not to start it.

Communications Outbound Manager is a request-mode server component. It relies on the services of the Server Request Broker server component. This component must be running on the Siebel Server for communication requests to be dispatched successfully.

NOTE:  If a messaging system server, such as an email server, is restarted, then the Communications Outbound Manager server component that connects to it must also be restarted.

As a request-mode component, Communications Outbound Manager is subject to the requirements described in Synchronizing Request-Mode Server Components. If Communications Outbound Manager has not been synchronized, as appropriate, then users who submit outbound communication requests may receive this error message: "Unable to find definition for component CommOutboundMgr."

For more information about monitoring communication requests and server requests, see Monitoring Outbound Communication Request Status and Monitoring Siebel Server Request Status.

For more information about configuring, starting, and stopping Siebel Server components, refer to Siebel Server Administration Guide.


 Siebel Communications Server Administration Guide 
 Published: 23 June 2003