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Enabling Session Communications and Simulation

Interactive session-based communications can be enabled for employees who use the Siebel Web Client or the Siebel Dedicated Web Client (the Siebel Mobile Web Client in connected mode). Optionally, you can also configure the Communications Simulator for your agents.

NOTE:  This section applies only to enabling communications activities that use the communications toolbar or menu commands for handling voice and email channels for interactive communications.

For information about using the communications toolbar and menu items, see Using the Communications Toolbar and Using Communications Menu Commands.


 Siebel Communications Server Administration Guide 
 Published: 23 June 2003