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Inbound Campaign Call Simulation

When you press SHIFT+F6, the Accept Work Item button on the communications toolbar blinks. Click the Accept Work Item button to connect to the call. You will then get a screen pop that displays the campaign associated with the simulated call.

Accepting the call automatically creates an activity record of type Call - Inbound. When the call ends, the date and time are entered in the activity's Description field.

NOTE:  Typically, a campaign call like this originates from a predictive dialer, and would be thought of as an outbound call—from the call center to the consumer. However, as it relates to the communications configuration, the call functions as an inbound call, due to how it arrives at the agent's communications toolbar.

Table 40 and Table 41 show values used for inbound campaign call simulation.

Table 40.  Command: SimCampaignCall
Parameter Name
Parameter Value
DeviceCommand
SimulateCall
Hidden
TRUE
HotKey
SHIFT+F6

Table 41.  Command Data: SimCampaignCall
Parameter Name
Parameter Value
Param.CampID
1-CQZ
Param.CampContactID
FAKE_ID


 Siebel Communications Server Administration Guide 
 Published: 23 June 2003