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Siebel Communications Server Administration Guide > Advanced Communications Configuration > Using Business Services with Communications Server >

About Using Business Services with Events and Commands

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This section describes scenarios for integrating business services with communications event and commands. These scenarios are applicable to a contact center using Siebel CTI and related modules, Siebel eMail Response, and Siebel Universal Queuing. These scenarios are described:

Invoking a business service method from an event handler
Invoking a business service method from an event response

A business service method can also be invoked from an event log, but this scenario is not described here.

Invoking a communications command from a business service method
Invoking a business service method from a communications command

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