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Using Siebel CTI Connect

This appendix provides information about using Siebel CTI Connect to support handling voice communications work items using Intel NetMerge (formerly Dialogic) CTI middleware.

The parameters, commands, and events for the Dialogic CTI communications driver used for Siebel CTI Connect are described. Additional information is provided about installing and using Siebel CTI Connect.

For more information about communications drivers for third-party CTI middleware, see About Communications Drivers and Profiles.


 Siebel Communications Server Administration Guide 
 Published: 23 June 2003