Bookshelf v7.5: Siebel CTI Connect Command Parameters

Table 66 lists command parameters applicable to Siebel CTI Connect, and describes their usage. Table 65 identifies the commands that use each of these parameters.

Within the communications configuration, command parameters and values to pass to the communications driver can be specified within command data definitions as subparameters of the Param parameter. For more information, see Command Data.

Table 66. Siebel CTI Connect Command Parameters
Command Parameter	Description
ACDQueue	ACD queue name. This parameter can be used with the LogIn, ChangeNotReadyState, and SetAgentWorkMode commands, which may be included in the communications configuration for Siebel CTI Connect. The same data can be retrieved from the Siebel database using the macro @Queued. For details, see Macros for Parameter Values.
AgentId	An agent's login name. This parameter can be used with the LogIn, ChangeNotReadyState, and SetAgentWorkMode commands, which may be included in the communications configuration for Siebel CTI Connect. The same data can be retrieved from the Siebel database using the macro @AgentId. For details, see Macros for Parameter Values.
AgentPin	The password (personal identification number) for an agent's login name. This parameter can be used with the LogIn, ChangeNotReadyState, and SetAgentWorkMode commands, which may be included in the communications configuration for Siebel CTI Connect. The same data can be retrieved from the Siebel database using the macro @AgentPin. For details, see Macros for Parameter Values.
CallNotifyText	Text that will be displayed in the status line to the second agent in order to announce the incoming call (for internal call, call transfer, or call conference).
ID	This parameter can be used with the LogIn, ChangeNotReadyState, and SetAgentWorkMode commands, which may be included in the communications configuration for Siebel CTI Connect. The ID parameter can be used in place of the AgentID, AgentPin, and ACDQueue parameters. This parameter has the format QQQQ/AAAA-PPPP, where: QQQQ is the ACD queue AAAA is the agent login PPPP is the agent password If the LogIn command is defined to use the ID parameter, you should have the command read current agent data from the database, using macros such as @QueueId, @AgentId, and @AgentPin. For details, see Macros for Parameter Values. The LogIn command as defined in the sample communications configuration data uses the AgentId, AgentPin, and ACDQueue parameters instead of the ID parameter. Each of the QQQQ, /AAAA, and -PPPP components of the string is optional—that is, depending on the switch and how you have configured the LogIn command, you may be able to skip some of them.
PhoneNumber	Phone number (dialing pattern). DialingFilter.RuleN configuration parameters must be defined that filter full telephone numbers from a database so they can be handled as extensions. For more information, see Specifying Parameters for Communications Configurations.
TrackingID	The designated tracking ID of a work item, to identify the specific work item on which an operation is to be performed.