Siebel Communications Server Administration Guide > Communications Operations for End Users > Using the Communications Toolbar >

Logging Into the Communications System

If this capability is supported by your company's call center implementation, you can log into and out of elements of your communications system by using the Login and Logout buttons.

Your Siebel application may be configured to log you into ACD call queues or Siebel Universal Queuing, and may be configured to support automatic login or automatic logout. For voice calls, these capabilities depend on the CTI middleware your company uses. Siebel CTI Connect (based on Intel NetMerge) supports automatic login and automatic logout.

If the option Auto Login to Call Center at Startup is checked in your communications user preferences, starting the Siebel application automatically logs you in. Alternatively, automatic login may be set by the administrator in the communications configuration.

If automatic logout is set by the administrator, exiting the Siebel application automatically logs you out of applicable communications systems, such as ACD queues.

Use Login and Logout commands and the Auto Login to Call Center at Startup setting as instructed by your call center manager.

For more information about the Auto Login to Call Center at Startup user preference, see Preference Settings in the Communications Tab.

For information about logging into or out of ACD queues selectively, see Logging Into or Out of an ACD Queue.

To log into the communications system manually

To log out of the communications system


 Siebel Communications Server Administration Guide 
 Published: 23 June 2003