Siebel Communications Server Administration Guide > Defining Outbound Communication Requests >

About Outbound Communication Requests

An outbound communication request is a defined request to send content from communications templates (optionally with field substitution) to recipients associated with business object instances—such as to contacts associated with an account. Requests are sent using email, fax, wireless message, pager, or other channels, as defined in the specified templates and as supported for your communications infrastructure.

Requests can be created and submitted directly, as described in this section, or from modules such as Siebel Marketing, using Siebel Business Process Designer and business services.


 Siebel Communications Server Administration Guide 
 Published: 23 June 2003