Bookshelf v7.5: Wireless Messaging Usage Scenarios

Siebel Communications Server Administration Guide > Using Wireless Messaging >

Wireless Messaging Usage Scenarios

Wireless messaging may be used by various Siebel application modules and features, as described below. Users can send outbound wireless messages, including SMS or WAP Push messages, automatically or manually from within Siebel eBusiness Applications.

In a one-way wireless messaging scenario (SMS messages require the Siebel Wireless Messaging module), outbound wireless messages can be sent to various kinds of recipients using:

Send Wireless Message command manually invoked by a user by choosing the application-level menu command File > Send > Wireless Message. For more information, see Using the Send Wireless Message Command.

Send Wireless Message command manually invoked by a user from the communications toolbar. For more information, see Initiating Work Items.

Workflows, which can be triggered, for example, when an activity record is assigned or updated. For more information, see Using One-Way Wireless Messaging Workflows.

End users can choose to receive automatically triggered, workflow-driven wireless messages. Users activate such alerts in the Mobile screen (requires a license for either Siebel Wireless Messaging or Siebel Wireless). For more information, see Configuring Mobile Alerts.

Outbound communication requests, specified using views in the Communications Administration screen (administrators) or the Communications screen (end users). For more information, see Defining Outbound Communication Requests.

Any module that invokes methods of the Outbound Communications Manager business service to send outbound communications for the wireless message channel.

In a two-way wireless messaging scenario (requires Siebel Wireless Messaging):

Outbound wireless messages can be sent to a recipient automatically using workflows which can be triggered, for example, when an activity record is assigned.

Inbound wireless messages are sent as a response by the recipient of an outbound message. Inbound message delivery status messages are also sent from the MobileSys Network. Inbound messages are received using a workflow process invoked by Inbound Communications Manager and an associated response group.

For more information, see Using Two-Way Wireless Messaging Workflows.