Bookshelf v7.5: Introduction

This guide provides information necessary to implement and configure communications integrations for your Siebel applications.

This book will be useful primarily to people whose title or job description matches one of the following:


Communications Administrators	Persons responsible for setting up and maintaining communications integrations such as those supported by Siebel Communications Server, including creating communications configurations and communications profiles.
Call Center Administrators	Persons responsible for setting up and maintaining a call center. Duties include designing and managing elements such as SmartScripts or message broadcasts.
Marketing Administrators	Persons responsible for setting up and maintaining a marketing department. Duties include designing and managing campaigns, product marketing information, and product distribution lists.
Siebel Application Administrators	Persons responsible for planning, setting up, and maintaining Siebel applications.
Siebel System Administrators	Persons responsible for the whole system, including installing, maintaining, and upgrading Siebel applications.
Database Administrators	Persons who administer the database system, including data loading; system monitoring, backup, and recovery; space allocation and sizing; and user account management.
Siebel Application Developers	Persons who plan, implement, and configure Siebel applications, possibly adding new functionality.
Communications Developers	Persons who may implement a third-party communications driver, using the Adaptive Communications application programming interface.

Technical users of this guide should possess skills in SQL, RDBMS, network connectivity using TCP/IP, and application development or configuration. Expertise in computer telephony integration (CTI), email, or other communications systems may be necessary for advanced tasks.

Product Modules and Options

This Siebel Bookshelf contains descriptions of modules that are optional and for which you may not have purchased a license. Siebel's Sample Database also includes data related to these optional modules. As a result, your software implementation may differ from descriptions in this Bookshelf. To find out more about the modules your organization has purchased, see your corporate purchasing agent or your Siebel sales representative.