Siebel Communications Server Administration Guide > Introduction >

How This Guide Is Organized


This book attempts to present information roughly in the sequence in which you are likely to need it for performing the tasks described. The book chapters address:

NOTE:  End users are not expected to be actual end users of this book, although much information presented here is of relevance to them.

Appendixes contain information about supporting specific kinds of communications systems, such as CTI middleware, email servers, wireless messaging, and so on. For CTI, Siebel Systems provides the module Siebel CTI Connect. For wireless messaging, Siebel Systems provides the module Siebel Wireless Messaging. This material is followed by information about developing custom drivers using the Adaptive Communications API, using Communications Server business services, and upgrading from a previous version.


 Siebel Communications Server Administration Guide 
 Published: 23 June 2003