Siebel Consumer Sector Guide > Deductions > Administrator Procedures >

Adding and Editing Deductions


The procedure for resolving deductions begins by creating a detailed deduction record.

To add or edit deduction records

  1. From the application-level menu, choose View > Site Map > Data Administration > Deductions.
  2. Add a record, or query to find the record you need to edit and select it.
  3. Fill in or edit the fields as required. Some fields are described in Table 35.

Table 35. Select Fields in Deduction Records
Field
Comments
Account
The account that submitted the deduction.
Account Team
This field is automatically populated with the members of the account team when a deduction is created for that account, if a team has previously been created for that account. Deductions are visible to all account team members, and can be resolved by all account team members.
Amount
The amount the customer deducted from the invoice total.
Assigned To
The individual employee to which the deduction is assigned. However, the deduction is visible to all account team members.
Chargeback
The amount of the deduction you reject. The amount you enter in this field can be less than, or equal to, the Deduction Amount, but it cannot exceed the Deduction Amount.
Credit Memo
Sum of amounts resolved in deduction Credit Memo.
Debit memo
Debit memos are documents from the customer explaining why they are not sending the total invoice payment. The number is entered manually into the deductions record.
Deduction ID
A unique number or code that identifies a deduction.
New
A mark in this column indicates that this is a new deduction record, and is visible to the entire account team.
Parent Id
The Deduction Id of the original deduction. This field is populated in child deduction records created as the result of a deduction split.
Priority
The level of urgency with which the deduction should be resolved. The values are Very High, High, Medium, and Low.
Reason
The reason given for the deduction. The list of reasons is dynamically determined by the Type value.
Status
Indicates the current status of a deduction. The values are:
  • Open. No part or the deduction has been resolved
  • In Progress. A portion of the deduction has been resolved
  • Closed. The deduction is completely resolved
  • Inactive. The original deduction record has been split into two deduction records and is no longer active.
Status Date
The date the status last changed.
Total Remaining
The amount of the deduction that still needs to be resolved.
Total Resolved
Sum of trade funds, credit memos, write-offs, and chargebacks.
Trade Amount
Sum of amounts resolved by Payments for promotion-related deductions in the Resolution tab.
Type
Types of deductions.


 Siebel Consumer Sector Guide 
 Published: 18 April 2003