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Siebel Consumer Sector Guide > Deductions > Administrator Procedures >

Analyzing Workloads

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Administrators and managers can analyze the deduction resolution workloads between employees. Although this chart is accessed through the end-user views, it is generally not made visible to end users.

To analyze deductions workloads

Navigate to the Deductions screen.
From the Show drop-down list, select the appropriate filter.
In the Deductions list, query for the appropriate records and select all the deductions you want to analyze
Click the Chart view tab.
From the drop-down list, choose the type of chart you want to view.

In the standard Siebel Consumer Sector application, the chart selections are Aging Analysis, Status and Priority Analysis, Account and Type Analysis, and Rep Workload Analysis.

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