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Siebel Connector for SAP R/3 Addendum for eConsumer Goods > Consumer Goods > Deduction Integration >

Executing Deductions

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This section describes how a short pay in SAP creates a deduction in the Siebel application. It also describes how a payment, credit memo, chargeback, or write off created in the Siebel application as part of the deduction resolution results in credit memo request or debit memo request in SAP. First make sure you have gone through all installation steps as described in the installation and configuration chapter in Siebel Connector for SAP R/3. In particular, be sure that you have completed all ALE configuration for the message type AR_ACC_GETSTATEMENT flowing from SAP-to-Siebel, you have checked your tRFC BAPI Receiver connectivity, and you have entered sales areas in the Siebel database.

NOTE:  The Siebel Connector for SAP R/3 includes standard integrations for use with SAP R/3 4.6B. The Business Service Data Map expects to receive a 4.6B AR_ACC_GETSTATEMENT BAPI. If you are using a version of SAP newer than 4.6B you can send a 4.6B IDOC to the Siebel application by setting the version to "46B" in the appropriate Outbound Parameter for the Partner Profile you have created for AR_ACC_GETSTATEMENT. You may need to modify this Standard Integration if you are unable to send a 4.6B BAPI to the Siebel application.

Create deductions through short pay in SAP. Using a standard BAPI, extract the short payment information (corresponding to posting key 06 for residual items) and send it to the Siebel application. This integration uses a standard BAPI named AR_ACC_GETSTATEMENT.

To process customer deductions

In SAP, enter a customer's short pay on an invoice.

AR_ACC_GETSTATEMENT transfers the deduction to your Siebel application.

In your Siebel application, navigate to Deductions > My Deductions.
In the Deductions list, select the deduction and decide how the deduction should be resolved.

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