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Siebel Connector for SAP R/3 Addendum for eConsumer Goods > Consumer Goods > Deduction Integration >
Executing Deduction Resolution
Resolve deductions by applying one or more of the following:
- a chargeback
- a credit memo (only for non-trade promotion related deductions)
- a payment (only for promotion related deductions)
- a write-off
This section describes how these deduction resolutions pass from the Siebel application to SAP R/3. This integration enables the Siebel application to request the creation of a Credit or Debit Memo is SAP R/3. It supports the following processes:
- Creation of credit memo in SAP R/3 (triggered in the Siebel application)
- Deduction related payments
- Create debit memo for:
- chargebacks
- write-offs
This integration uses the standard SAP R/3 IDOC ORDER03 to create debit and credit memo requests in the SAP R/3 purchasing/sales application or ACC_BILLING01 to create a credit memo in finance.
To process a credit memo for a selected deduction
- Click the Resolution view tab. In the Show drop down, choose Payments.
- Create a new payment and enter the amount. Save the payment record and click Submit.
The Siebel Connector for SAP R/3 sends the information to SAP, which creates a credit memo request.
- In SAP, unblock the credit memo request and create the credit memo.
To process a chargeback for a selected deduction
- Click the Resolution view tab. In the Show drop down, choose Chargeback.
- Create a new chargeback record and enter the amount. Save the record and click Submit.
The Siebel Connector for SAP R/3 sends the information to SAP, which creates a debit memo request.
- In SAP, unblock the debit memo request and create the debit memo.
To process a write off for a selected deduction
- Click the Resolution view tab. In the Show drop down, choose Write Off.
- Create a new write off record and enter the amount. Save the record and click Submit.
The Siebel Connector for SAP R/3 sends the information to SAP, which creates a debit memo request.
- In SAP, unblock the debit memo request and create the debit memo.
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Siebel Connector for SAP R/3 Addendum for eConsumer Goods Published: 09 June 2003 |