Siebel Connector for Siebel eBusiness Applications >

Overview

Siebel Connector for Siebel eBusiness Applications provides a prebuilt solution for replicating global data between two or more separate Siebel instances (Siebel 7 and above). The connector uses Siebel eAI and IBM MQSeries or Microsoft Message Queuing to connect these instances together.

Many organizations have several separate Siebel instances, distributed either geographically or across multiple business units. For example, your company's North American organization may have implemented Siebel Sales and Field Service, while your European organization may have implemented Siebel Call Center and eChannel. However, for your global enterprise, it is critical to track and maintain customers and their contacts and activities across all these instances to provide a unified view of customer information irrespective of the geographical boundaries. The Siebel Connector for Siebel eBusiness Applications is designed to help keep global data consistent across all of these instances for a unified view of customer information. Figure 1 shows a deployment among three separate Siebel instances.

Figure 1. Siebel Connector Deployment Among Three Instances

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 Siebel Connector for Siebel eBusiness Applications 
 Published: 18 April 2003