Developing and Deploying Siebel eBusiness Applications >

Introduction


This guide presents the major steps of a typical Siebel implementation and deployment. This guide:

This book will be useful primarily to people whose titles or job descriptions match one of the following:

Call Center Administrators

Persons responsible for setting up and maintaining a call center. Duties include designing and managing Computer Telephony Integration (CTI), SmartScripts, and message broadcasts.

Database Administrators

Persons who administer the database system, including data loading, system monitoring, backup and recovery, space allocation and sizing, and user account management.

Marketing Administrators

Persons responsible for setting up and maintaining a marketing department. Duties include designing and managing campaigns, product marketing information, and product distribution lists.

Siebel Application Administrators

Persons responsible for planning, setting up, and maintaining Siebel applications.

Siebel Application Developers

Persons who plan, implement, and configure Siebel applications, possibly adding new functionality.

Siebel System Administrators

Persons responsible for the whole system, including installing, maintaining, and upgrading Siebel applications.

This book does assume a basic knowledge of Siebel applications. If you do not have any experience with Siebel products, review Fundamentals.


 Developing and Deploying Siebel eBusiness Applications 
 Published: 18 April 2003