Siebel Distance Learning Guide > Administering the Distance Learning Server >

Providing Support Through Firewalls

Both instructors and session attendees use standard Web browsers to locate Siebel Distance Learning sessions. When the instructor or attendee clicks a session hyperlink, the Distance Learning server checks for the presence of Distance Learning client software on the computer that is attempting to join the session. If the client software is not present, the Distance Learning server automatically downloads the required client software to the computer joining the session.

When the download is complete, the Distance Learning client software starts up and allows the user to join the Distance Learning session. Once the connection is established, the instructor or attendee uses the Distance Learning client software, to participate in most session activities. However, if a prospective session attendee's computer is located behind a restrictive networking firewall, it may not be possible to join the Distance Learning session and receive transmissions from the instructor's computer in the usual way.

If the Distance Learning client software cannot connect to the Distance Learning server using the standard method, the Distance Learning client software will automatically try to use an HTTP Gateway connection to the server. If the preceding methods are not successful, the client software will try to connect using an HTML Viewer to participate in the session in a more limited way.


 Siebel Distance Learning Guide 
 Published: 18 April 2003