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Siebel Distance Learning Guide > Attending a Distance Learning Session >

Requesting Attention During a Session

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During a live Distance Learning session, any attendee who has downloaded the Siebel Distance Learning client software can ask for the instructor's attention by using the Raise Hand command. The instructor may reply to a raised hand by voice, if audio is being used in the session, or the instructor may send a chat message to the attendee. If several attendees use the Raise Hand command, the instructor can consult the User List to see who requested attention first.

To request the instructor's attention

Choose Presentation > Raise Hand or click the Raise Hand button on the toolbar.

In the User List, your name also changes color (to red, by default), and a timestamp appears next to your name indicating when you requested attention. In the Icon bar, the border of your icon and the label underneath your icon also change color.

The effects of the Raise Hand command do not automatically clear when the instructor addresses your question. Use the following procedure to return your icon and listing to normal coloring. Note that when the Raise Hand command is selected, both its menu item and its toolbar button change to Lower Hand.

To clear a request for the instructor's attention

Choose Presentation > Lower Hand or click the Lower Hand button on the toolbar.

The coloring returns to normal for the hand icon in your toolbar, your icon in the Icon bar, and your name in the User List. The timestamp for your last request is removed from the User List.

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